Cancellation & Refund Policy

Last updated: 2025. This policy applies to the automotive repair services booked through wateanaccrab.com, operated by stingeneexpa.cfd, an independent automotive repair specialist. There are no physical products shipped and no subscription services; this policy describes the terms under which you can cancel or amend a service engagement.

1. Before you sign an estimate

Up until the moment you and I both sign a written estimate for a specific repair, you can change your mind at no cost. Just text or email me and the engagement is closed.

2. After you sign an estimate, before parts are ordered

If you cancel between signing the estimate and the point where I have placed a parts order on your behalf, there is no charge. If I have already incurred any non-refundable expense (e.g. a pre-arranged mobile pickup of your vehicle), I will discuss those with you in writing before proceeding.

3. After parts are ordered

Most parts I source for your specific vehicle are not returnable to the supplier once ordered. As a result, the parts deposit (typically 30% of the estimate, as stated on the estimate itself) becomes non-refundable once parts are ordered. Labor performed to that point is billed at the rate stated in the estimate.

4. Mid-repair changes

If you decide to change the scope of work after repair has started, I stop work, we agree on a revised written estimate, and you pay for the labor and parts consumed up to that point.

5. Workmanship warranty and rework

If a covered repair I performed fails within 36 months under normal use, I fix it at no charge. This is my workmanship coverage — it is not a refund, it is the repair done right. See the Terms of Service for the full terms.

6. Refund method

Any refund owed is returned through the same method you used to pay, where technically possible. Cash refunds are issued on site. Card refunds appear on your statement within 5–10 business days. ACH refunds settle in 3–5 business days.

7. Disputes

If you believe a refund is owed and we cannot agree, please write to me at info@wateanaccrab.com with the repair date and the issue. I respond to every message personally and usually within 48 hours.

8. Contact

Direct questions about this policy to info@wateanaccrab.com or +1 (512) 459-8372.

wateanaccrab · stingeneexpa.cfd · · wateanaccrab.com · info@wateanaccrab.com · +1 (512) 459-8372 · Mon–Sat, 9:00–21:00 CT

This website is operated by stingeneexpa.cfd, an independent automotive repair specialist, not by any company, agency, or team.